Refund and Returns Policy - Bella Roots Beauty Supply

Bella Roots Beauty Supply Refund and Return Policy

At Bella Roots Beauty Supply, we value your satisfaction and aim to provide a seamless shopping experience. If you’re not completely happy with your purchase, please review our refund and return policy below.

Eligibility for Returns

• Items must be returned within 15 days of the purchase date.
• Products must be in their original condition, unopened, unused, and with all original packaging and tags intact.
• We cannot accept returns on the following:
• Opened or used beauty products (e.g., cosmetics, hair products).
• Final sale or clearance items.
• Gift cards.

Refund Process

• Refunds will be issued to the original payment method or as store credit, depending on your preference.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
• Please allow 5-7 business days for the refund to be processed after the returned item is received and inspected.

How to Return an Item

0. Contact our Customer Service Team at info@shopbellaroots.com to initiate a return. Please include your order number and reason for the return.
0. Ship the item(s) back to the address provided by our team. Customers are responsible for return shipping costs unless otherwise specified.
0. Once we receive the returned item(s), we’ll process your refund or exchange promptly.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 5 days of receipt. We will provide a replacement or full refund, including shipping costs, after verifying the issue.

Exchanges

• Exchanges are allowed for items of equal or lesser value.
• Please follow the return process and indicate your preference for an exchange.
Thank you for choosing Bella Roots Beauty Supply. If you have any questions or concerns about our policy, feel free to reach out to us!